Compassion Mental Health

The Bartlett practice previously presented as Compassion Mental Health now identifies itself as Compassion Behavioral Health. It provides outpatient psychiatric care and counseling in the Memphis area. Its current website describes a change of name and leadership in 2026, making it important to use the new contact and appointment information when arranging care. This profile explains the Bartlett practice for people who know it by either name.

The practice is an appointment-based mental health service, not a residential addiction-treatment or detoxification center. Comparing it with a live-in rehabilitation program would therefore be misleading. The relevant questions concern the clinician, assessment, therapy or medication service, follow-up arrangements, and the person’s ability to attend ongoing appointments.

The change from Compassion Mental Health

The provider’s current account of its history says the practice began as Compassion Mental Health in 2018, became Compassion Behavioral Health in 2026, and was acquired by Katri Leigh in September 2026. The new site retains the Bartlett address at 7556 US 70. These are provider-published identity details, rather than an assumption based only on a similar business name.

Established patients should confirm how the transition affects their next appointment, records access, billing contact, portal account, and prescription requests. New patients should use the current practice’s intake process. Older directory entries may still display previous phone numbers, evening hours, or services, so they should not be treated as current instructions without checking. The present review does not assume that every location or service associated with the earlier website continues under the new operation.

Psychiatric care and counseling are distinct appointments

The current services page lists assessment, treatment planning, medication management, referrals, and counseling. Counseling topics include anxiety, depression, grief, post-traumatic stress, and eating-related concerns. The same page describes an initial discussion of goals followed by a review of medical history and current medication, then a conversation about next steps.

When requesting an appointment, explain whether the priority is an initial mental health assessment, ongoing medication review, counseling, or a combination. Ask whether these services involve the same professional or separate appointments. A request for medication management does not automatically arrange regular therapy, and a counseling appointment does not establish that the professional will prescribe. Clarifying the intended service helps the office direct the inquiry and makes the expected cost and timing easier to understand.

Who is listed on the current team?

The team page names Brittany Holmes as a psychiatric mental health nurse practitioner and Rebekah Raines as a licensed clinical social worker. It also identifies patient-care and management roles, including chief executive Katri Leigh. These are the professional descriptions published by the practice; this directory review does not independently verify each person’s license or confirm who is accepting new appointments.

Ask who will actually conduct the assessment and any continuing sessions, what that person’s role includes, and whether they have relevant experience with the concern and age group involved. The presence of a team biography does not guarantee an appointment with that individual. If care involves more than one professional, establish who coordinates the plan and how the clinicians share relevant information with permission. This is particularly useful when a person already sees another therapist or prescribing professional elsewhere.

Requesting a first appointment

The provider offers a new-patient appointment request. It asks for basic identifying and contact information, the reason for seeking help, and insurance details. Submitting the request is an inquiry; the published page does not promise immediate acceptance or a particular appointment date. Wait for the practice to confirm the booking, clinician, visit format, and any material needed beforehand.

Before completing an intake process, ask whether the requested service is currently available and whether the clinician accepts the person’s age group and insurance plan. Explain any communication or access requirement that could affect the visit. For a child or dependent adult, clarify who needs to attend and what consent or representative documentation is required. A parent or caregiver can also ask which parts of the appointment involve the patient alone and how follow-up information will be shared.

Prepare for a useful assessment

The National Institute of Mental Health’s appointment guidance recommends preparing questions and a complete medication list, describing symptoms clearly, and considering whether a trusted person could help during the visit. For an initial appointment, write down the main concern, when it began, how it affects everyday life, and what previous care has or has not helped. Include nonprescription products and supplements when discussing medication.

Bring relevant records through the channel the clinic specifies rather than assuming the new clinician already has them. It can be helpful to identify two or three priorities for the first discussion, such as sleep, concentration, relationships, or a recurring difficulty at work or school. These examples help describe the problem; they are not diagnoses. Ask the clinician to explain the next steps and any further assessment needed before drawing a conclusion about treatment.

Choosing counseling and discussing progress

NIMH’s psychotherapy information explains that therapy approaches differ according to the person’s needs, the concern being addressed, and the professional’s training. A broad counseling service list does not identify the exact method a particular clinician will use. Ask about the proposed approach, what sessions involve, the goals you will work toward, and how progress will be reviewed.

A useful initial plan can connect the reasons for seeking care with changes that matter in daily life. For example, someone struggling to attend work consistently may want to discuss functioning and support needs alongside symptoms. Agree on how to raise concerns if the approach feels unsuitable or progress is limited. The appropriate frequency and duration of counseling should be discussed with the treating professional; the current clinic pages do not establish a fixed course that applies to every patient.

Medication reviews and care between visits

For a medication appointment, confirm which clinician will review the prescription plan and what information they need from an existing prescriber. Ask how to request routine refills, how much notice the office needs, and whether another appointment or monitoring is required. These are questions to settle directly with the practice; this profile does not promise that a requested medicine will be prescribed or that a refill can be issued without assessment.

Keep the agreed contact process somewhere easy to find. Distinguish a billing question, appointment change, and clinical concern so the message reaches the appropriate person. Ask what to do if the usual clinician is unavailable or if a follow-up visit has to be rescheduled. Do not use an old office number or an earlier portal instruction as a substitute for the current team’s directions. Any change to a prescribed treatment should be discussed with the responsible clinician.

School, work, and other documentation

The current service list includes 504 or IEP letters, disability paperwork, and referrals. These entries indicate topics to discuss with the practice, not a guarantee that a particular form will be completed, an accommodation approved, or a benefit awarded. A clinician may need an assessment, records, or a separate appointment before deciding what documentation is appropriate.

When paperwork is part of the request, provide the relevant form, deadline, and intended recipient through the method the office recommends. Ask which professional can address it, whether a separate charge applies, and what information can reasonably be provided. Clarify whether a referral is a recommendation, a transmitted request, or a confirmed appointment with another service. Those steps are different, and the receiving organization may have its own eligibility, scheduling, and payment requirements.

Telehealth uses the current patient portal

The practice’s current telehealth page directs patients to the portal. It states that the clinic calls for the copayment after sign-on and that payment is due before the service. Older appointment instructions describe a different waiting-room process, so use the instructions provided for the actual appointment rather than a saved link from an earlier visit.

Ask whether the requested appointment can take place remotely and whether there are any location or in-person assessment requirements. The HHS patient telehealth resources explain practical preparation such as a suitable device, connectivity, and knowing how to follow up. Arrange a private place to talk, test the connection, and confirm the backup phone number in case the call drops. A portal link alone does not establish that a clinician is available without an appointment.

Insurance and appointment-specific costs

The current insurance page names Aetna, Ambetter, BCBS, Cigna, MedBen, Tricare, United, and Wellpoint. It specifically says the practice is not currently in network with Medicare. These are the provider’s published statements as reviewed on October 22, 2026; they should not be extended to every product sold by an insurer or every professional appointment.

Confirm the exact plan, assigned clinician, network status, referral or authorization requirements, deductible, and copayment with both the clinic and the insurer. Ask separately about assessment, counseling, medication visits, telehealth, missed appointments, and paperwork charges. The current pages do not publish one universal self-pay amount or program price. If insurance will not be used, request the applicable appointment charge and payment terms before the visit. Do not assume that an earlier cash-pay policy or a previous clinician’s insurance participation remains unchanged.

Bartlett contact details and practical planning

The current contact page lists 7556 US 70, Bartlett, Tennessee 38133; telephone 901-475-7556; and welcome@compassion-behavioralhealth.com. Published office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with Saturday and Sunday closed. Office hours do not guarantee an appointment slot or a particular clinician’s schedule.

Confirm the arrival instructions, parking, accessibility, visit format, and appointment time before setting out. Existing patients should also check that their current contact information is correct so the office can reach them about changes. When comparing other provider profiles, focus on the service needed and the proposed professional’s role. A local outpatient practice should be evaluated on those details rather than residential accommodation, amenities, or a supposed package length.

Source review

Current provider pages and the linked public health resources were reviewed October 22, 2026. Confirm individual eligibility, appointment availability, professional credentials, and costs directly with the practice.

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