Timberline Knolls (Closed)
Timberline Knolls (Closed) 3 photos
Timberline Knolls is closed: information for former patients and families
Timberline Knolls has closed its campuses and is no longer accepting new patients. Its official website continues to display that notice, checked October 22, 2026. This page preserves the provider’s history and explains practical next steps for records, continuity of care, and finding another service. It is not an invitation to seek admission at Timberline Knolls. There is no current Timberline Knolls treatment price, available bed, or program start date to compare.
The closure notice takes precedence over older admissions language, photographs, testimonials, and program descriptions that remain on the website. Someone arriving from an old search result may still encounter those materials. Treat them as historical information. A retained telephone number or inquiry form does not establish that the former service has reopened. For a new assessment, contact an operating service directly and establish its own eligibility, location, clinical arrangements, and payment terms.
What the historical service covered
Timberline Knolls was associated with Lemont, Illinois, and described care for adult women and adolescent girls with substance-use concerns, mental health difficulties, and co-occurring eating disorders. Its retained materials refer to residential treatment, partial hospitalization, and intensive outpatient services. These descriptions explain why former patients may need different kinds of follow-up. They do not establish that another provider offers the same combination of services or that one referral route will meet every person’s needs.
When seeking another service, begin with the person’s current situation instead of reproducing a former program label. Explain whether the immediate need is an eating-disorder assessment, substance-use treatment, psychiatric follow-up, a medication review, or a combination. Tell the receiving team about previous treatment and what support is already in place. Ask who will decide the appropriate treatment setting and what information is needed to make that decision. The next plan should reflect current needs, rather than an assumption that the previous placement must be repeated.
Requesting Timberline Knolls medical records
The official website provides a specific records route: call 615-861-6000, extension 5, or contact FRKLNMedicalRecordsVM@acadiahealthcare.com. Use this route to ask about obtaining records from earlier Timberline Knolls care. Explain the approximate treatment dates and the records required, then follow the records team’s instructions for identity verification, authorization, and delivery. The listed contact is a records service, not confirmation of a new admission or an appointment with a former clinician.
Different requests may need different documents. A new treatment team may need an assessment, discharge summary, medication history, or relevant test results; a billing inquiry may require invoices and payment records. Ask the recipient what is needed before requesting an entire file. Establish where the records should be sent and how receipt will be confirmed. If a parent, caregiver, or other person is helping, ask the records team what authorization is required for that person’s involvement.
Do not let an administrative request become the only step in arranging continuing care. Tell the new clinician which records are available and which are still being sought. Make a separate plan for the next appointment and any time-sensitive clinical questions. Keep a simple record of the request date, contact details, and follow-up instructions. If the first contact cannot locate the file, ask who is responsible for the relevant treatment period and what additional identifying information would help.
Finding an appropriate eating-disorder assessment
The National Institute of Mental Health explains that eating-disorder treatment can include psychotherapy, medical care and monitoring, nutritional counseling, and medication, with more intensive settings needed in some circumstances. That is why an eating-disorder concern should be assessed specifically when comparing alternatives. A general addiction or mental health advertisement does not establish that a program provides the necessary medical, nutritional, and psychological support for a particular eating disorder.
Ask the receiving clinician how those parts of care would be coordinated, who reviews physical health, and what happens if the recommended level of care changes. Discuss any current substance-use or other mental health concerns during the same assessment. Ask whether the program can address them together or needs to coordinate with another service. A referral search can identify possibilities, but the relevant clinicians must determine suitability; a directory description cannot make that assessment.
Two Chicago-area services with different scopes
UChicago Medicine’s Eating Disorders Program describes outpatient assessment and treatment for children, adolescents, and adults. Its services include diagnostic and medical evaluations, individual or family therapy, and medication consultation. The program states that patients undergo assessment and medical evaluation before treatment to establish whether outpatient care is appropriate. Its published appointment number is 888-824-0200. Contact the team about current availability, location, insurance, and the specific reason for referral.
Lurie Children’s Eating Disorder Program describes outpatient medical, nutritional, and psychological care for ages nine through twenty-five, with new patients needing to establish care before age twenty-three. It also describes inpatient medical stabilization when required. Its listed outpatient locations include Chicago, New Lenox, and Winfield. These are different services and locations, not successor Timberline Knolls campuses. Ask which site and team would handle the assessment and whether the person’s age and needs fit the requested service.
Lurie’s page also distinguishes its six-week group for patients with avoidant restrictive food intake disorder and their parents from individual therapy, which it says is generally not offered for that condition. That detail illustrates why a diagnosis-specific inquiry matters. Ask about the exact service rather than assuming that a broad eating-disorder program name means every format is available. The published referral instructions request information from the primary care physician; review those instructions with the referring clinician before sending records.
Referral assistance and peer support
ANAD’s eating-disorders helpline, 888-375-7767, offers emotional support and referrals. Its website publishes operating hours and holiday closures, so check those details when planning a call. ANAD also provides an online treatment-referral request route. This can help someone organize a search for an eating-disorder professional while considering location, age, language, and the type of care being sought. It is separate from a clinical assessment or a hospital admission.
ANAD describes its treatment-referral service as peer-led and asks people to allow seven to ten business days for a response. It states that the referrals are not made by clinicians. Use the service for nonurgent navigation and support, then confirm suitability directly with the suggested provider. If help is needed sooner, contact the current clinician or an appropriate urgent service instead of waiting for an email referral. Peer support can accompany clinical treatment without replacing it.
Substance-use treatment routes in Illinois
The Illinois Department of Public Health identifies the Illinois Helpline as a twenty-four-hour route to substance-use treatment. Call 833-234-6343 or visit the Illinois Helpline to seek assistance for yourself or someone else. Explain the person’s location, age, current concerns, coverage, and practical needs. Mention eating-disorder or other mental health treatment requirements so that the search does not focus on substance use alone.
Ask whether a recommended program offers the needed assessment, what treatment setting is proposed, and how it coordinates with existing clinicians. If medication treatment is already in place, discuss continuity with the receiving clinical team before making changes. Ask whether transportation, family participation, and follow-up appointments can be arranged. A statewide helpline can help locate options; it does not guarantee an available bed, a particular treatment plan, or coverage by an insurer.
Planning a transition for a young person
For an adolescent, discuss the role of parents or caregivers, school attendance, communication with the pediatrician, and the practical demands of appointments. Ask who will coordinate these arrangements and how the young person participates in decisions. If a service is outpatient, establish how care fits around travel and school, and what support is expected between visits. If a more intensive setting is recommended, ask how education and family contact will be handled there.
Previous experience at a treatment center can shape what a young person needs from the next team. Discuss preferences, concerns, helpful approaches, and anything that made engagement difficult. Ask the new provider how it explains treatment, obtains feedback, and responds when a patient or family has concerns. These conversations help assess the proposed relationship and should occur alongside questions about clinical suitability. They do not require assuming that every former Timberline Knolls patient had the same experience.
Agree on a clear communication plan with the receiving team. Ask which professional coordinates care, how parents or other supporters can raise concerns, and how the young person’s privacy is handled. Establish how school-related documents are requested and whether the treating clinician can communicate with existing professionals when appropriate. Keep these arrangements specific to the new service; historical Timberline Knolls family or school procedures do not establish the policies elsewhere.
Costs, follow-up, and urgent help
Obtain a new written estimate for any alternative service. Confirm the named provider, level of care, assessment fees, professional charges, medication costs, and accommodation if applicable. With insurance, verify network status and authorization for the actual receiving service. Previous approval for Timberline Knolls does not establish coverage elsewhere. Ask how ongoing reviews affect treatment duration and what happens if a recommended service is unavailable. Keep the clinical recommendation and financial agreement together when comparing options.
The SAMHSA help page, also signposted by Timberline Knolls, provides national treatment and support resources. For immediate emotional distress or a mental health crisis, call or text 988; the Lifeline is available around the clock. Call 911 for an immediate medical emergency. A closed facility’s records line, a routine appointment form, and a peer referral request serve different purposes from urgent help. Choose the route that matches the need and confirm the next clinical contact.
Sources checked October 22, 2026. Timberline Knolls’ operator confirms closure and no new patients. Historical programs are not presented as current services. Alternatives are independently named services whose suitability, availability, and payment arrangements require direct assessment.